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Privacy Policy – Lucky101 Pakistan Online Betting Platform

Lucky101 is committed to protecting the personal information of every player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it and the rights you have over it as a Pakistani player.

Encrypted
All Data in Transit
Never Sold
Your Personal Data
Last Updated
1 January 2025
Lucky101's Six Privacy Commitments to You

Before you read the full policy, here is a plain-English summary of the most important things Lucky101 promises every Pakistani player

Your Data Is Encrypted
All data you submit to Lucky101 — registration details, payment information, betting activity — is transmitted using industry-standard TLS encryption. Stored data is protected by secure infrastructure with access restricted to authorised Lucky101 personnel only.
We Never Sell Your Data
Lucky101 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data is used only to operate your Lucky101 account, process transactions and meet our legal obligations — nothing else.
You Control Your Data
You have the right to access, correct and request deletion of your Lucky101 personal data at any time. Submit a request to our support team and we will respond within 30 days. Deletion requests are processed subject to our legal record-keeping obligations.
Minimal Data Collection
Lucky101 collects only the data we genuinely need to provide our service safely and legally. We don't collect data speculatively or for purposes we can't clearly justify. If we don't need it to run your account or comply with the law, we don't collect it.
Marketing You Can Opt Out Of
Lucky101 may send you promotional communications about our offers, bonuses and new features. Every marketing message includes an easy unsubscribe option. You can also update your communication preferences from your account settings at any time.
PKR Payment Data Protected
Your Easypaisa, JazzCash, NayaPay and bank account details shared with Lucky101 for deposit and withdrawal purposes are handled with the highest level of security. Lucky101 does not store full payment credentials — only the minimum reference data needed to process transactions.
lucky101

Lucky101 — protecting the privacy of Pakistani players across the country

Contents
Updated: 1 Jan 2025

This Privacy Policy ("Policy") describes how Lucky101 ("Lucky101", "we", "us", "our") collects, uses, stores and protects the personal information of players and visitors ("you", "your") on the Lucky101 website at lucky101.click and all associated services. This Policy applies to all users of Lucky101 regardless of how they access the platform. By registering an account on Lucky101 or using any Lucky101 service, you acknowledge that you have read and understood this Policy.

Plain Language First: Lucky101 believes you should understand exactly how your data is handled. We've written this policy to be as clear as possible. If anything is confusing, contact our support team at support@lucky101.click and we'll explain it in plain terms.
1. Introduction §1

Lucky101 is an online betting and gaming platform operated for players based in Pakistan. We take the privacy of our players seriously — not because we have to, but because we understand that you're trusting us with information that matters to you. Your name, your contact details, your payment information — these are personal and we handle them accordingly.

This Policy is part of the legal framework governing your use of Lucky101, alongside our Terms and Conditions. It explains in practical terms what data Lucky101 holds about you, how that data flows through our systems and the choices you have about it. We have tried to write it without unnecessary legal jargon while still covering everything you need to know.

Lucky101 complies with applicable data protection principles including purpose limitation, data minimisation and storage limitation. We review this Policy at least annually and update it whenever our practices change. The date of the most recent update is shown at the top of this page.

2. Personal Data We Collect §2

Lucky101 collects personal data in several categories depending on how you use our platform. The table below sets out what we collect and why it is necessary.

Data Category Examples Why We Collect It
Identity Data Full name, date of birth, CNIC number, username Account creation, age verification, KYC compliance
Contact Data Mobile number, email address Account communication, transaction alerts, support
Financial Data Deposit/withdrawal amounts, payment method references (Easypaisa, JazzCash), bank account info Processing PKR transactions, fraud prevention, AML compliance
Betting & Gaming Data Bet history, game sessions, winnings, losses, bonus usage Settling bets, providing statements, responsible gaming monitoring
Technical Data IP address, device type, browser, session duration, operating system Security, fraud detection, platform optimisation
Usage Data Pages visited, features used, click patterns, time spent Improving the Lucky101 product, personalising experience
Communications Data Support chat transcripts, emails, WhatsApp messages to Lucky101 Resolving queries, quality assurance, training
Sensitive Data: Lucky101 does not intentionally collect sensitive personal data categories such as religious beliefs, political opinions or health information. If such data is inadvertently included in something you send us (for example, in a support message), it will not be retained separately or used for any purpose beyond resolving your query.
3. How We Collect Your Data §3

Lucky101 collects personal data through the following channels:

  • Direct Registration: When you create a Lucky101 account, you provide your name, date of birth, contact details and initial password directly through our registration form.
  • Identity Verification: When Lucky101 requests KYC documents such as a CNIC copy or proof of address, these are submitted by you directly through the account verification section.
  • Deposits and Withdrawals: When you deposit or withdraw using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, transaction reference data and amounts are recorded by Lucky101's payment systems.
  • Platform Activity: Your betting history, casino sessions, Aviator game rounds and bonus usage are automatically recorded as you use Lucky101.
  • Cookies and Tracking: Lucky101 uses cookies and similar technologies to collect technical and usage data when you browse our website. See Section 7 for full details.
  • Customer Support Interactions: When you contact Lucky101 via live chat, WhatsApp or email, the content of those communications is recorded and stored.
  • Third-Party Verification Services: In some cases, Lucky101 may use third-party identity verification services to confirm the accuracy of information you have provided. These services may share their findings with Lucky101 but we do not receive raw data from third-party databases beyond what is needed for verification.
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Lucky101 — data collected only to serve you better and keep your account secure

4. Why We Use Your Data §4

Lucky101 uses your personal data only for legitimate, clearly defined purposes. We do not use your data for purposes beyond those listed here without your explicit consent or a clear legal basis. The main purposes for which Lucky101 processes your personal data are:

  • Account Management: To create, maintain and manage your Lucky101 account, including verifying your identity and age.
  • Processing Transactions: To process deposits and withdrawals in PKR via Easypaisa, JazzCash and other supported methods, and to maintain accurate transaction records.
  • Settling Bets and Games: To record, calculate and settle your sports bets, casino game results, Aviator rounds and any associated bonus winnings on Lucky101.
  • Legal Compliance: To comply with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations, and to cooperate with lawful requests from authorities.
  • Fraud and Security: To detect and prevent fraudulent activity, account takeovers, multi-accounting and other prohibited conduct on Lucky101.
  • Responsible Gaming: To monitor player activity for signs of problem gambling behaviour and to administer self-exclusion, deposit limits and other responsible gaming tools.
  • Customer Support: To respond to your support queries, resolve disputes and improve our service based on feedback.
  • Marketing Communications: To send you information about Lucky101 promotions, bonuses and new features — only where you have consented or where we have a legitimate interest and you have not opted out.
  • Platform Improvement: To analyse usage patterns, fix technical issues and improve the Lucky101 product for all Pakistani players.
5. Sharing Your Data §5

Lucky101 does not sell your personal data to any third party. We do not share your data with advertisers or data brokers. We may share your personal data with third parties only in the following limited circumstances:

  • Payment Processors: To complete your PKR deposits and withdrawals, Lucky101 must share necessary transaction data with Easypaisa, JazzCash, NayaPay, SadaPay, banks and card networks. Only the minimum data required to process the transaction is shared.
  • Identity Verification Services: Lucky101 may use third-party KYC verification providers to confirm the accuracy of the information you provide. These providers receive only the data needed to perform verification checks.
  • Game and Technology Providers: Some casino games available on Lucky101 are provided by third-party game developers. These providers may receive your player ID and game session data to operate their games and resolve disputes. They are contractually prohibited from using this data for any other purpose.
  • Legal and Regulatory Authorities: Lucky101 will share personal data with law enforcement, regulatory bodies or other government authorities when required by applicable law, valid legal process or where we have a good-faith belief that disclosure is necessary to prevent imminent harm or investigate a serious crime.
  • Business Transfers: In the event of a merger, acquisition or sale of Lucky101 or its assets, player data may be transferred to the acquiring entity. We will notify affected players before any such transfer and ensure the receiving entity is bound by equivalent privacy obligations.

All third parties with whom Lucky101 shares data are required to maintain appropriate security standards and to use the data only for the specific purposes for which it was shared. Lucky101 does not permit third-party recipients to use your data for their own marketing purposes.

6. Payment Data & PKR Transactions §6

Lucky101 processes all transactions in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer or Visa/Mastercard, Lucky101 records the transaction amount, date, time, payment method type and a reference identifier for that transaction.

Lucky101 does not store your full payment credentials. Full mobile wallet account numbers, bank account numbers and card numbers are not stored on Lucky101 servers. Where partial data is retained (such as the last four digits of a card or a mobile number prefix), this is used only to help you identify your own payment methods within your account and for dispute resolution purposes.

Transaction data is retained for a minimum of five years in compliance with AML record-keeping requirements. This data may be reviewed by Lucky101's compliance team during routine AML monitoring and will be disclosed to relevant authorities if required by law.

Important: Lucky101 will never ask you to share your full Easypaisa PIN, JazzCash PIN or banking password with us. If anyone contacts you claiming to be from Lucky101 and asks for these details, it is not a genuine Lucky101 communication. Report it to support@lucky101.click immediately.
7. Cookies and Tracking Technologies §7

Lucky101 uses cookies and similar tracking technologies on our website. A cookie is a small text file placed on your device by a website. Cookies help us remember you between sessions, keep you logged in and understand how our platform is being used so we can improve it.

Types of Cookies Used by Lucky101
  • Essential Cookies: These are necessary for Lucky101 to function. They keep you logged in, maintain your session security and enable core features. These cannot be disabled.
  • Performance Cookies: These collect anonymous data about how visitors use Lucky101 — which pages are visited most, how long people spend on each section and whether any errors occur. Lucky101 uses this data to improve the platform.
  • Functional Cookies: These remember your preferences within Lucky101, such as your preferred language settings and display options.
  • Marketing Cookies: These track your activity across sessions on Lucky101 to help us show you relevant promotional content. You can opt out of marketing cookies from your browser settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent Lucky101 from functioning correctly. For most players, the default browser settings are appropriate and we recommend leaving them unchanged unless you have a specific reason to modify them.

8. Data Retention §8

Lucky101 retains your personal data for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. The following retention periods apply:

  • Active Account Data: Retained for the lifetime of your Lucky101 account plus a minimum of five years following account closure.
  • Transaction and Financial Records: Retained for a minimum of five years from the date of each transaction, in line with AML record-keeping requirements.
  • Identity Verification Documents: Retained for the duration of the account relationship plus five years post-closure.
  • Customer Support Communications: Retained for up to three years unless a longer period is required by a legal or regulatory obligation.
  • Marketing Data: Retained until you withdraw consent or request deletion, subject to any legal requirements that override deletion.
  • Technical and Log Data: Typically retained for up to 12 months for security and performance analysis purposes.

When data is no longer required and no legal obligation requires its continued retention, Lucky101 securely deletes or anonymises it. Anonymised data (from which you cannot be individually identified) may be retained indefinitely for statistical analysis and platform improvement.

9. Your Privacy Rights §9

As a Lucky101 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@lucky101.click or via live chat. We will respond within 30 days and will not charge a fee for standard requests.

Your Data Rights at Lucky101
1
Right of Access
You can request a copy of all personal data Lucky101 holds about you. We will provide this in a structured, readable format within 30 days of your request.
2
Right to Rectification
If any personal data Lucky101 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most information directly from your account settings.
3
Right to Erasure
You can request that Lucky101 delete your personal data. We will do so where no legal obligation requires us to retain it. Note that AML laws require us to keep transaction records for at least five years.
4
Right to Restrict Processing
In certain circumstances you can ask Lucky101 to stop actively processing your data while keeping it stored — for example, while we investigate a dispute you have raised about data accuracy.
5
Right to Data Portability
You can request your personal data in a machine-readable format suitable for transfer to another service provider. This right applies to data you provided to Lucky101 directly.
6
Right to Withdraw Consent
Where Lucky101 processes your data on the basis of your consent (such as for marketing communications), you can withdraw that consent at any time by contacting support or updating your preferences in-account.
10. Minors and Under-18 Protection §10

Lucky101 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, we require confirmation of age and collect date of birth information, which we may verify against additional documentation.

If Lucky101 becomes aware that personal data has been collected from someone who is under 18, that data will be deleted promptly and the associated account will be closed. If you are a parent or guardian and believe your child has created a Lucky101 account, contact us immediately at support@lucky101.click and we will investigate and take appropriate action within 48 hours.

Lucky101 also uses technical controls to prevent minors from bypassing our age verification systems, and we regularly review these controls to ensure they remain effective.

11. Data Security §11

Lucky101 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

  • TLS encryption for all data transmitted between your device and Lucky101's servers.
  • Encrypted storage of sensitive data including passwords (which are hashed and never stored in plain text).
  • Role-based access controls ensuring that Lucky101 staff can only access data necessary for their specific function.
  • Regular security testing and vulnerability assessments of the Lucky101 platform.
  • Two-factor authentication options for player accounts to reduce the risk of unauthorised login.
  • Secure deletion procedures for data that has reached the end of its retention period.

Despite these measures, no internet-based service can guarantee absolute security. Lucky101 cannot guarantee that our security measures will never be breached. In the event of a data breach that is likely to affect your rights, Lucky101 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

You also have a responsibility for the security of your Lucky101 account. Use a strong, unique password. Enable two-factor authentication if available. Do not share your login credentials with anyone. Contact Lucky101 support immediately if you suspect your account has been compromised.

12. Changes to This Privacy Policy §12

Lucky101 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. When we make material changes, we will notify you via email to your registered address and/or via a prominent notice on the Lucky101 website before the changes take effect.

The "Last Updated" date at the top of this page indicates when the current version was published. We encourage you to review this Policy periodically to stay informed about how Lucky101 protects your data. Your continued use of Lucky101 after any changes to this Policy constitutes your acceptance of the updated terms.

13. Contact Us About Privacy §13

If you have any questions, concerns or requests relating to this Privacy Policy or the way Lucky101 handles your personal data, please contact us through any of the following channels:

  • Email: support@lucky101.click — for formal data requests and privacy concerns.
  • Live Chat: Available 24/7 directly on lucky101.click — the fastest way to reach the Lucky101 team for urgent issues.
  • WhatsApp: Message our support team directly for account-related privacy queries.

When submitting a data request by email, please include your registered Lucky101 username and the email address associated with your account so we can verify your identity before processing the request. We will respond to all privacy requests within 30 days and will keep you informed if a request requires additional time to process.

For any queries about responsible gaming or self-exclusion, please visit the Responsible Gaming page on Lucky101 or contact our 24/7 support team directly.

How Lucky101 Uses Your Data — At a Glance

A visual summary of the data categories Lucky101 holds and the primary purpose of each

Identity Data
CNIC, name, DOB — used for account verification and age checks. Required by KYC law.
Contact Data
Mobile number and email — used for account alerts, support communication and essential notifications.
PKR Transaction Data
Deposit/withdrawal records — retained five years minimum for AML compliance. Never sold.
Betting History
Your bets, results and casino sessions — used for settlement, statements and responsible gaming monitoring.
Technical Data
IP, device, browser — used for fraud detection and keeping your Lucky101 account secure.
Usage Analytics
Pages visited, features used — anonymised analysis to improve the Lucky101 platform for all players.
Support Records
Chat and email transcripts — kept up to three years for quality assurance and dispute resolution.
Marketing Preferences
Opt-in/opt-out status for Lucky101 promotions — always under your control, deletable on request.
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Lucky101 — keeping Pakistan players' data safe while delivering a world-class betting experience

Your Privacy Is Safe on Lucky101

Now you know exactly how Lucky101 handles your data — create your free account and start betting on cricket, PSL, sports and more in PKR. We protect your information so you can focus on the game.

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